Repairs

Sending in with an RMA number

Whether complaint or repair: request your RMA number here. You will receive it by email and enclose it with the shipment – so your instrument is assigned immediately when it reaches us and processing starts without any queries.

How it works

  1. Fill in the form

    Enter the instrument details and above all as precise a fault description as possible – when in doubt, this saves a whole week.

  2. Receive the RMA number

    Generally by email on the next working day, together with the shipping address.

  3. Send in the instrument

    Pack securely for transport, enclose the proof of purchase* and attach the RMA number clearly visibly to the outside.

  4. Inspection and shipping back

    We inspect the instrument. For chargeable repairs you will receive a cost estimate in advance.

* The proof of purchase is mandatory for any guarantee processing.

Please do not send in any instruments without an RMA number.

We cannot assign shipments without a number. We do not accept shipments sent carriage forward.

Request RMA number

Required fields are marked with *.

1. Instrument details
If available, e.g. on the type plate or in the battery compartment
Important for any guarantee claim
2. Fault description
The more precise the description, the faster the diagnosis. “It no longer works” almost always leads to a query.
Accessories enclosed
3. Costs

Only relevant if the repair is not covered by the warranty.

4. Your details and shipping address
You are sending in as *
5. Completion
You will receive the RMA number and the shipping address by email.